Overall Experience Reviews For Sport Clips Haircuts of Hartsdale

1 rating

I have taken my son to this place in the past when it was different staff and they did pretty well. I took my son back yesterday since we are visiting the area. The stylist who did my sons hairs name is BO. He took his time and checked with me to make sure it was what I wanted. It wasn’t exactly what I wanted but I thought my son still looked cute. After washing my sons hair and trying to style it myself it didn’t do what it was supposed to and I was really unhappy with the cut. I called asking to havd someone else fix it I was told to bring him in. Shortly after that BO called me sounding upset and offended, exactly what I was trying to avoid. He kept TELLING ME I was happy with it and trying to be cordial I told him I WAS NOT. He kept disputing me and when I asked to speak with the manager he said “yea hold on, yes hello” very sarcastically and with a condescending tone of voice. He kept saying what can I do to help you, when quite frankly I did not want his help any longer. Very poor customer service. It should havd been “I’m so sorry you’re not happy and I’d love to have myself or someone else give you what you came and paid for instead of arguing with me. This IS NOT GOOD MANAGEMENT SKILLS AT ALL. Very unpleasant experience

Rated 1.0 out of 5.0 based on 1 Client reviews

1
Jennifer S. | June 22, 2018 Overall Experience

"I have taken my son to this place in the past when it was different staff and they did pretty well. "